I spoke to a city worker about my (2009) taxes today who was SO nice.
I forgot to fill out a form, and something scary came in the mail that said I might need to be audited, potentially FINED. There was apparently a glitch in processing one of the (many) checks I sent out this year for my crazy artist free-lance taxes. They just didn't get to it, so I was kind of powerless in the matter anyway.
But then I called the number on the letter and I was immediately connected with a human being who was actually in charge of the whole thing. And he was like "Don't lose sleep over this, it's no big thing."
So, I won't. Thanks, man, you made my day!